Victory Akinwande, CSM

Victory Akinwande has extensive experience in customer success and account management. They are currently working as a Customer Success Manager at MentorcliQ. Prior to this, they worked as a Customer Success Manager at coUrbanize.

Victory also has experience in the insurance industry, having worked at QBE Insurance as a Customer Success and Account Manager. In this role, they provided outstanding customer support, managed a portfolio of accounts, and researched industry updates and best practices. They proactively investigated complex claims and communicated with stakeholders to ensure prompt resolution.

Before their work in the insurance industry, Victory worked at Intact as a Claims Advisor. Here, they processed complex claims, received recognition for departmental achievements, and supported clients throughout the adjudication process.

Victory's early experience includes working as a Client Success Manager at Samsung Electronics, where they delivered excellent customer service, coordinated marketing campaigns, and resolved customer inquiries. They also worked as an Operations Coordinator at the English School of Canada, where they coordinated accommodation for students and provided excellent customer service.

Overall, Victory Akinwande has a strong background in customer success, account management, and providing exceptional customer service.

Victory Akinwande, CSM has a diverse education background. From 2012 to 2017, they attended the University of Toronto, where they obtained a Bachelor's Degree in Culture Communication and Information Technology. During the same period, they also attended Sheridan College and earned a Diploma in Digital Media and User Design. In 2017, they pursued a French Certificate at UQAM | Université du Québec à Montréal.

In addition to their formal education, Victory Akinwande, CSM has also obtained several certifications. In 2018, they received a Bachelor of Diversity from Diversity University (DU). They also hold a Scrum Master Accredited Certification from the International Scrum Institute™, which was obtained in 2019. Most recently, in March 2021, they achieved the Project Management Professional (PMP) certification from the Project Management Institute.