Nadia Baltayi

Nadia Baltayi is a seasoned professional with extensive experience in customer experience leadership, currently serving as CX Sr Team Leader at Mercado Libre since July 2020. Prior to this role, Nadia held various positions at Uber from January 2017 to May 2020, including GL Team Lead I, where responsibilities included leading a team of 35 in Bogotá and analyzing key quality and conversion metrics. Earlier in the same tenure, Nadia worked as a Customer Services Specialist and held two additional specialist roles. Nadia is currently pursuing a degree in Biology at Pontificia Universidad Javeriana, with studies ongoing since 2014.