James Ford

James Ford is an experienced sales and customer service professional with a diverse background in hospitality and retail. Currently serving as Sales-Assist Manager at Mercantile since October 2021, James has previously held roles such as Sales Development Representative and Sales-Assist Specialist within the same company. Prior experience includes positions at IHG Hotels & Resorts, where James excelled as a mixologist, training staff and significantly improving customer satisfaction scores. James has a strong history in bartending and customer service from roles at Chesterfields Restaurant and Cedar Point Amusement Park, as well as retail experience with Dillard's Inc. and American Eagle Outfitters, where James consistently drove sales performance. Academic qualifications include a Bachelor's degree in Kinesiology and Exercise Science and a Bachelor's degree in Communication Studies from The University of Southern Mississippi.