Cindy Arsenault

Cindy Arsenault has a diverse work experience spanning several industries. Cindy currently holds the position of Director of Implementation & Support at Merchant Centric, where they lead and manages implementation teams, develops and implements policies and procedures, and works closely with the sales team to ensure a smooth transition for new customers. Prior to this role, they served as a Sr. Client Success Brand Manager and a Client Success Brand Manager, providing successful account management, client onboarding, and solution support to major brands.

Before joining Merchant Centric, Cindy worked at CallSource as a Business Advisor and a Client Support Specialist, where they provided excellent customer support and assisted clients with product training and problem resolution.

Earlier in their career, Cindy held the position of Project Manager/Office Coordinator at Jerry Arsenault Company, where they managed projects and coordinated office operations. Cindy also gained valuable experience in the field of laboratory animal research at Amgen, where they held various roles, including LAR Supervisor II, Veterinary Support Supervisor & Technical Assistant Coordinator, and Research Associate 1/Veterinary Technician. In these positions, Cindy supervised staff, provided veterinary care and technical assistance, and coordinated facility operations.

Overall, Cindy's work experience demonstrates their ability to lead teams, provide exceptional customer service, and manage projects effectively. Cindy has a strong background in account management, implementation, and customer support, with additional experience in laboratory animal research.

Cindy Arsenault's education history includes a Bachelor of Arts degree in Business Administration from the University of La Verne, which they obtained in 2003. Prior to that, there is no specific information provided regarding the start and end years of their enrollment at Los Angeles Pierce College, where they pursued an Associate of Science degree in Veterinary Technology.

In addition to their formal education, Cindy has obtained several certifications. Cindy completed the "Onboarding and Adoption Best Practices for Customer Success Management" course at LinkedIn in October 2021. In September 2021, they obtained the "Engagement Preparation Best Practices for Customer Success Management" certification, also from LinkedIn. In July 2021, they completed the "Customer Success Management Fundamentals" course through LinkedIn. Furthermore, in January 2003, Cindy became a Certified Professional Manager through the Institute of Certified Professional Managers.

It is worth noting that there is no information available regarding the specific month or year of Cindy's acquisition of a license as a Veterinary Nurse from the California Veterinary Medical Association.