Larisa Kluchman

Larisa Kluchman is an accomplished professional with extensive experience in social media and customer intelligence. Currently serving as Director of Enterprise Social Media & Customer Intelligence at Merck since August 2021 and holding the title of Director of Customer Intelligence, Larisa is also a Board Member at SocialMedia.org, an organization dedicated to leaders in corporate social media. Previous roles include Associate Director of Social Insights and Analytics at MediaCom, Senior Cultural Strategist and Director of Cultural Listening at sparks & honey, and Cultural Analyst and Group Coordinator at RAPP. Larisa's career began as a Paralegal at Folkenflik & McGerity Law Firm before transitioning into marketing roles, including positions at Epsilon Interactive and Baruch College Direct & Interactive Marketing Lab. Larisa holds a BBA in Advertising and Marketing Communications from Baruch College and has completed a program at New York Film Academy.