Erin Hampe

Erin Hampe is an experienced professional in support operations and customer advocacy, currently serving as the Head of Support Operations and Strategy at Mercury since January 2024. Prior to this role, Erin spent a decade at Zendesk, where positions included Senior Manager for Customer Trust and Customer Advocacy, demonstrating a strong commitment to enhancing customer experience. Erin's earlier experience includes roles at UW-Madison's Division of Information Technology, where responsibilities ranged from Information Services Technical Professional to Support Specialist. Erin holds a Certificate in Strategy Execution from Harvard Business School Online and a Bachelor of Science in Psychology from the University of Wisconsin-Madison, earned between 2009 and 2013.