Katie D.

Katie D. currently serves as a Senior Customer Support Systems Administrator at Mercury since March 2024. Previously, Katie held multiple roles at Vanta from October 2020 to March 2024, including Support Operations Strategist and Support Operations Specialist, where responsibilities included managing Zendesk workflows, responding to customer inquiries, and assisting with incident management. Earlier experience includes roles at Zendesk as a Senior Technical Support Engineer and Technical Support Engineer, focusing on bug assessment, customer communication, and technical support regarding API usage. Katie's career also includes a role as Front Desk Coordinator, managing guest experiences and travel arrangements, and as a Barista at Machine Coffee and Deli, where customer service and inventory management were key tasks.