Product Research Manager

At Mercuryo, we're at the forefront of enhancing decentralized finance (DeFi) with innovative payment use cases. Our goal is to redefine the finance experience, making sure everyone can easily access both web3 and traditional financial services. We're building a robust platform that makes dealing with crypto simpler and integrates it seamlessly into the broader financial ecosystem. Our mission is clear: to create a straightforward, user-friendly platform for businesses that are pioneering the next generation of consumer services with crypto.

Since launching in 2018, we've joined forces with web3 giants like MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, PancakeSwap, powering over 200 dynamic products. This collaboration is driving the creation of innovative payment solutions within the web3 industry, involving direct engagements with prominent ecosystems such as Solana Labs, Consensys, and BNB Chain.

Why Mercuryo?

Industry Impact: Make a real difference by contributing to leading web3 projects that onboard millions of users into the new economy.

Innovative Environment: Join a team of over 200 professionals from the most dynamic sectors, including banking, SaaS, and web3, all committed to delivering the best user experience in the industry.

Growth and Learning: With partnerships spanning more than 200 top-tier B2B collaborations and a user base exceeding 7 million, the opportunities for professional growth are vast.

Flexible Culture: Embrace our remote-first policy that values diversity, with team members from over 29 countries, creating an environment where ownership and creativity thrive.

About the team
The Product Research Manager role is part of the product team and works across Mercuryo
teams and product initiatives to more effectively and efficiently deliver products
and experiences that fulfill user needs. You will play a role in shaping how we
build research as a core competency across the company and define how we put
users first when conducting research.

Our product team is empowered to tackle challenging problems — both customerrelated and business-oriented — in ways that delight our customers and benefit
our business. We equip these teams with the necessary skills to devise solutions
that are valuable, viable, usable, and feasible.

About the Role
As a Product Researcher Manager, you will lead and run research programs that drive
customer insights for the Mercuryo go-to-market and lifecycle experiences. We're
looking for a researcher with data sense to help us instrument sentiment programs
and weave data together to give deeper insight into the Mercuryo experience.

Your Role:

• Conduct multi-phase quantitative and qualitative research that deepens our
  understanding of our users, drives company strategy, and informs internal
  decision making, messaging, and positioning

• Regular monitoring of the competitive landscape changes such as new
  players, new features, companies’ updates, new partnerships, etc.

• Work in a highly collaborative fashion as a strategic partner to business leads,
  product managers, and designers to define both the long-term strategy and
  the short-term tactics for our products in response to the market insights you
  uncover

• Prioritize research needs and approaches across multiple work streams to
  work on the right project, scale, and scope at the right time and ensure impact
  by delivering actionable insights

• Source and manage research vendors to help augment the work of the
  research team

• Disseminate research insights to evolve and enhance Mercuryo’s
  understanding of user needs and identify innovative opportunities to meet
  those needs

What We're Looking For:

• Have 5+ years relevant market research experience working with qualitative
  and quantitative methods, having conducted and supervised many different
  types of projects from start to finish (from quick-turnaround to comprehensive
  global initiatives)

• Can conduct complex research at scale and demonstrate the use of a variety
  of research methods, which may include qualitative interviews, surveys,
  customer journeys, data analysis, or ideation sessions

• You are a mixed-methods researcher and can demonstrate a fluency across
  qualitative and quantitative research methods

Preferred qualifications:

• Have worked on B2B or SaaS products in the crypto space

• Relentlessly focus on users and solving for their needs and wants. You put
  users first and have experience driving impact from insights

• Can lead, design, execute, and communicate impactful research in a fast-paced environment and know how to integrate research into go-to-market
  strategies, including product initiatives

• Have a desire to do hands-on research on an early-stage team, from planning
  and recruiting to conducting interviews to insights delivery

• Tell compelling stories with data and are skilled in explaining your work,
  process, and decisions to cross-functional stakeholders and crave feedback
  to help you produce your best work

• Can distill research findings into clear, and compelling data-backed
  presentations, data visualizations, and/or infographics

• Have excellent written and verbal communication skills and use them to
  effectively roll out large scale research programs

• Can successfully set and achieve priorities that find the perfect balance
  between benefiting the project, the Research team, and all of Mercuryo

• Can balance working with urgency and focus with methodological rigour and
  adapt as needed for the situation

What We Offer:

• Competitive market rate salary and performance-based incentives

• 22 days annual leave with an additional 6 company days, plus bank holidays

• Comprehensive health insurance plans

• Extensive Benefits program

• Flexible work schedule and remote work options

• Professional development and training opportunities

• Opportunity to shape the initiatives you’re working on

• Diverse and friendly team

• We are open-minded to new ideas

Join Us

If you're driven to be a part of the web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future