Deep Desai

Deep Desai has a diverse work experience spanning several companies and roles. Deep is currently working at Meridian Energy as a Customer Workflow and Resource Manager, where they ensure that frontline teams in the Contact Centre environment deliver an excellent service through Workforce Management best practices.

Prior to that, Deep worked at MYOB, where they held multiple roles. As a Real-Time Analyst in Workforce Operations, they managed the operational strategy for the SME Contact Centre and made tactical recommendations to meet service level targets. Deep also analyzed and managed call volume in real time to ensure service levels were met. Deep also served as a Workforce Management Scheduler, creating schedules and managing shrinkage for enterprise teams. Additionally, they worked as a Partner Support Representative, exceeding partner expectations by providing qualified advice on MYOB products and services, and as a Client Support Representative, providing market-leading customer service and technical support.

Before MYOB, Deep worked at WNS Global Services as an Operations Associate, and at Sage Automation India Private Limited Pune as a Graduate Trainee Engineer, where they were responsible for installation and configuration of automation software.

Deep Desai obtained a Bachelor of Engineering (BE) degree in Instrumentation and Control from Atmiya Institute Of technology and Science. This education took place from 2010 to 2014. Later, in 2016 and 2017, Deep Desai pursued a Graduate Diploma in Operations and Production Management with a focus on Operations Management and Supervision at Ara Institute of Canterbury. Additionally, Deep Desai obtained a certification in Goal Setting: Objectives and Key Results (OKRs) from LinkedIn in April 2020.