Dionna Furr

Manager, Training & Development at Merit America

Dionna Furr is currently an Communications & Operations Associate at Merit America. Prior to that, they were the Director of Hospitality and Services at Chick-fil-A-Franchise from May 2020 to October 2020. There, they hired and trained over 30 employees and 6 supervisors. Additionally, they created a Human Resources Standard Operating Plan to focus on performance metrics and executed its roll-out across multiple locations. Furthermore, Dionna Furr implemented a new safety and security plan to mitigate loss prevention.

Before their time at Chick-fil-A, Dionna Furr was an Internship Services Account Manager at Year Up from August 2018 to February 2020. During their time there, they achieved a 98% retention rate from training to internship with corporate partners. Furthermore, they cultivated corporate partnerships with Accenture, Navy Federal Credit Union and Kaiser Permanente which generated over 30% of all annual, renewable revenue. In total, Dionna Furr secured $200,000+ in profit as a result of creating a pipeline of trained, skilled young professionals for stakeholders. Dionna managed a diverse portfolio of finance, retail, legal and non-profit organizations to meet the client's needs.

Dionna Furr's experience also includes working as an Inventory Manager at Savers | Value Village from March 2016 to August 2018 and as a Retail Store Manager at Starbucks from April 2013 to October 2015.

Their manager is Crystal Barcelo, VP, People & Operations. They work with Doriga Alves - Communications & Operations Associate, Krysta Robinson - Communication and Operations Associate, and Ally Solomon - Communications & Operations Associate.


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