Quality Manager

Merits is driven to improve lives by making high-quality power mobility equipment. Merits is synonymous with innovative engineering, constant product development, adaptability, and caring customer support. We are currently seeking an experienced Quality Manager to join our  growing organization.

The Quality Manager’s primary responsibilities include managing the organization’s quality functions and ensuring procedure adherence. This role also ensures that all products and processes consistently meet company and regulatory standards. The Quality Manager will identify and ensure non-conformities are root caused, communicated, and corrected. This role will ensure process integrity which in turn, minimizes company risk and maximizes customer satisfaction.

This is a full-time position based out of our Fort Myers, FL, Corporate HQ.  Salary commensurate with experience.  Candidates should have a minimum of 5 recent years of Quality experience in a leadership role for a manufacturing or distribution organization. Experience with FDA and/or ISO (13485) is required. A college degree in Quality, Engineering, or a related field is not required but it is a plus.  Ideal candidates will have experience with battery operated vehicles or mobility equipment, and experience with domestic and international vendors.

Merits offers a full benefits package including health, dental, and vision insurance, supplemental plan options, and 401K + company match. Merits also offers career advancement opportunities, eligibility for tuition reimbursement, a generous PTO program, paid Holidays, and regular Employee Recognition Luncheons.

Qualified candidates should read all the below details and must answer all application questions. Please reply with an updated resume and salary requirements for immediate consideration.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Lead, motivate, train, monitor, and coach assigned team members.
• Review, verify, edit, and/or approve team member performance and time management (i.e., annual reviews, timecard review, and PTO requests).
• Develop, implement, maintain, and improve strategies, quality control tests, inspection processes at various stages of production.
• Prepare reports for documenting production/product issues.
• Collaborate cross functionally to develop, maintain, and distribute training information to team members and dealers on parts and technical issues as well as required trainings.
• Effectively communicate issues, improvements, and best practices though out Merit's multiple sites.
• Prepare and present product/parts training to Merits staff and dealers.
• Maintain regulatory Federal, State, and/or local standards as applicable.
• Develop, manage, analyze/review and approve processes and procedures to ensure quality activities and initiatives.
• Oversee data collection, analysis, and other research for quality projects and identify and recommend paths to improvement.
• Identify and implement effective solutions that will continuously enhance the services to ensure maximum customer experience on all levels.
• Oversee product assembly/production to ensure products meet quality standards and that cost-effective operations are maintained for the delivery of quality products.
• Implement audits throughout the supply chain, ensuring quality standards, safety and legal requirements, and company policies and specifications are met.
• Conducts or assists with performance and failure analysis of defective products or materials; identifies, recommends, or executes corrective actions.
• Draft and recommend procedures to establish or improve quality standards, standard repairs, process controls, and inspection methods.
• Analyzes, reviews, and approves manufacturing policies, processes, documentation, and operation
• Business-related travel as needed.
• Performs other duties as assigned.

COMPETENCIES & QUALIFICATIONS:

• Must be very detailed oriented and organizational skills are needed to handle multiple projects simultaneously.

• Must have solid time management skills, with the ability to work under pressure and meet deadlines.

• Must have Quality experience in production and/or manufacturing, especially working with assembly line processes.

• Must have very strong analytical, problem-solving skills in order to review systems, find flaws, and pose solutions and improvements.

• Must have recent experience and skills with ERP systems (such as Epicor, NetSuite, or similar).

• Must have very strong proficiencies with MS Office applications (Outlook, Teams, Word, Excel, SharePoint).

• Must be able to lead, motivate, manage, and mentor a diverse team.

• Must speak, read, and write English and have excellent verbal and written communication skills.

• Must have a valid US Driver’s license in good standing and must maintain throughout employment.

• Must be legally authorized to work in the United States.

Educational Requirements: A college degree is required with five (5) recent years of related Quality experience and a minimum of two (2) of leadership experience; or an equivalent combination of education, professional certifications/training, Quality skills and experience, leadership skills and experience, and/or related industry experience. Certifications preferred and recognized: Lean, Six Sigma, TPS, CMQ/QE, cGMP, or other related/similar credentials.

Please note this job advertisement is not meant to be all inclusive of essential duties and responsibilities. Requirements, qualifications, competencies, tasks, essential responsibilities & duties, physical demands, and work environments which may or may not be reflected in this advertisement, are not exhaustive and may change as determined by the needs of the organization.

We are an Equal Opportunity Employer, which mean that all applicants will receive consideration for employment without regard to race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information or any other status protected under application federal, state, and/or local law(s). All employment offers are conditional and contingent upon successful completion of a Form I-9, successful completion of our pre-employment background/criminal checks, and successful completion of a pre-employment drug screening.