Hannah Richards

Hannah Richards is a seasoned professional with extensive experience in operations and guest experience management, currently serving as a Senior Operations Manager at Merlin Entertainments since October 2011. Key responsibilities include overseeing the guest experience and ensuring high standards of service. Previous roles at Merlin include Operations Manager and Guest Experience Supervisor. Earlier career highlights include serving as a Heritage Guide/Event Steward for Stafford Borough Council, and a Theatre Technician at Stafford Gatehouse Theatre. Hannah holds a Bachelor of Arts (BA) in Event Management and an ODMA degree from the University of Staffordshire.