Eleanor Hastings

Eleanor Hastings has a diverse work experience history. Eleanor started their career as a Dog Walker at Wag Labs Inc. in 2017, where they responded to dog owner requests, prepared pets for walks, and ensured their safety. Eleanor then worked as Counter Staff at The Tin Fish Restaurant, greeting customers, taking orders, and providing options based on dietary restrictions. In 2018, Eleanor served as a Conductor & Cashier at Buenos Aires Pub Crawl, and later as a Social Media and Communications Representative at Crawl with US, where they promoted events through social media and provided support.

Eleanor also worked as a Transcriptionist at Rev.com, a Lead Student Worker at World Languages Center, and as a DiSCO Intern & Student WLC Transition Lead at St. Olaf College, assisting students and gaining knowledge in software and technical support. Eleanor provided English classroom support as an Auxiliar de Conversación at Colegio Nuestra Señora Del Rosario and was a Teacher Assistant at Discoveries For Children Montessori.

In their most recent position, Eleanor is working as a Senior Product Support Specialist at Datasite, where they provide customer support, collaborates with teams, and maintains strong metrics for customer experience. Eleanor has also previously worked as a Bilingual Product Support Specialist, Int. at the same company. Overall, Eleanor has gained valuable experience in customer service, support, education, and administration roles.

Eleanor Hastings attended St. Olaf College from 2016 to 2020, where they pursued a degree in Spanish with a specialization in Linguistics. In addition to their formal education, Eleanor obtained several certifications from LinkedIn, including "Creating Positive Conversations with Challenging Customers," "Professional Networking for Career Starters," "Speaking Up At Work," "Listening to Customers," "How to Proactively Manage Conflict as an Employee," "Empathy for Customer Service Professionals," "How to Have a Happier Workweek," "Multinational Communication in the Workplace," "Well-Being in the Workplace," "Business Fundamentals for Customer Success Managers," and "Sales: Customer Success." These certifications were obtained from November 2022 to June 2023, enhancing Eleanor's knowledge and skills in various aspects of customer service and professional development.