Melany Satkunarajah

Product Support Specialist at DataSite

Melany Satkunarajah has a diverse work experience, starting in 2010. In 2010, they worked as a Bankkauffrau (Bank Clerk) at Stadtsparkasse München for a brief period. Melany also gained work experience as a Fachinformatiker Systemintegration (System Integration Specialist) at Infoscreen GmbH in the same year.

In 2016, Melany joined Newham Sixth Form College (NewVIc) as a College Information Systems (CIS) Team Member. In this role, they ran reports and used ProSolution 14.0 and Microsoft Excel 2016 to determine timetable clashes and manage student information.

Since 2018, Melany has been working at Datasite. Melany started as a Product Support Specialist Associate, where they provided support to international clients in a highly technical production environment. Melany'sresponsibilities included processing and manipulating client data, following security protocols, and liaising with internal departments for project queries and issue escalation.

Melany has now progressed to the role of a Product Support Specialist, which they have been in since November 2020. Melany'swork at Datasite involves continuing to provide support to clients while meeting time-sensitive deadlines.

Overall, Melany Satkunarajah has gained valuable experience in product support, information systems, and banking throughout their career.

Melany Satkunarajah's education history starts with their obtaining Mittlere Reife (GCSE Equivalent) from Städtische Anne-Frank-Realschule München between 2004 and 2011. Melany then attended Newham Sixth Form College from 2011 to 2014 for their GCSEs/A-Levels.

Following that, Melany pursued a Master of Engineering (MEng) degree in Aerospace, Aeronautical, and Astronautical Engineering from Queen Mary University of London from 2014 to 2018.

Most recently, Melany has been enrolled at City, University of London, where they will complete their MSc in Data Science from 2021 to 2023.

In addition to their academic pursuits, Melany has completed various certifications. These include Learning Jira (Cloud Edition) and Learning Jira Software from LinkedIn, obtained in January 2023. Melany also completed Managing Your Time in December 2022, Improving Your Listening Skills in August 2022, Critical Thinking and Improving Your Judgment for Better Decision-Making in May 2022.

Links


Timeline

  • Product Support Specialist

    November, 2020 - present

  • Product Support Specialist Associate

    November, 2018