Abhilash Surendran

Abhilash Surendran currently serves as the Head of Support Tooling at Meta since December 2022, following a role as Program Leader for Global Service Design at Uber from June 2021 to December 2022. Abhilash's previous experience includes positions such as Director of Project Management for the APAC Region at John Paul and Director of Participant Experience at BI WORLDWIDE (India). Abhilash has also held the position of Assistant Vice President for CRM and Customer Experience at Singapore Post Ltd, where a Customer Experience framework was developed, significantly expanding e-fulfilment services across the APAC region. Early career roles included Senior Manager at Movate and a Marketing Intern at LogikAvenue IT Solutions. Abhilash holds multiple academic credentials, including a degree in Digital Marketing and Analytics from the Indian Institute of Management, Kozhikode, and a Post Graduate Diploma in Business Administration from Symbiosis Institute of Management Studies.