Eleni Hoilman

Eleni Hoilman possesses extensive experience in learning operations, analytics, and customer experience management across prominent companies. Currently, at Meta, Eleni focuses on Learning Operations Business Analytics and Impact Measurement within Global Compliance Operations and Culture Programs. Prior roles include leadership positions at DoorDash, where Eleni initiated customer support strategies to enhance experience metrics, and at American Airlines, overseeing Learning Experience Operations and Analytics to drive learning impact aligned with business goals. Eleni has previously led teams dedicated to learning and talent analytics at organizations such as Brinks Home Security and Concentrix, achieving significant improvements in training effectiveness and operational performance. Educational credentials include a Credential of Readiness from Harvard Business School and a degree in Journalism and Mass Communication from the University of the Philippines.