Krizza Keil Saavedra

Krizza Keil Saavedra has a strong background in IT support and engineering. Krizza Keil started their career as an IT Helpdesk Analyst at Xerox Metro Document Center, where they provided support to employees at MGM Resorts International. Krizza Keil'sresponsibilities included unlocking accounts, password resets, troubleshooting software and internet connection errors, and installing applications. Krizza Keil also gained experience in IT systems and networks design and support, as well as training users in new and existing IT systems.

Krizza later joined Thumbtack Philippines as an IT Support Engineer II, where they continued to provide technical support to end users. Krizza Keil also took on the role of Client Success Manager at MSPbots.ai, where they were responsible for ensuring customer satisfaction.

At Snappr, Krizza served as an IT Support and Security Engineer, where they resolved technical issues, implemented new systems, and provided strategic advice on using technology to achieve business goals. Krizza Keil also worked as an IT Consultant, assisting with technology purchases and decisions, resolving technical problems, and training users.

In their most recent role at Metadata, Krizza held the position of Sr. Helpdesk Support Engineer. Krizza Keil'sduties included password resets, setting up new user accounts, providing assistance to users via various platforms, managing software installations, and ensuring endpoint security. Krizza Keil also managed the Crowdstrike NGAV platform to protect systems.

Overall, Krizza has demonstrated expertise in IT support, customer success, and technology implementation, with a focus on providing exceptional service and driving productivity through efficient IT systems and networks.

Krizza Keil Saavedra pursued their Bachelor of Science (B.S.) degree in Computer Engineering from 2008 to 2010 at Asia Pacific College. Additionally, they obtained the G Suite Administrator Fundamentals certification from Coursera Course Certificates in March 2018 and the ITIL® 4 Foundation CPD certification from AXELOS Global Best Practice in August 2019.