José Augusto Ferreira da Silva has extensive experience in the insurance and customer service sectors. Currently employed at MetLife Brasil as an Analista de Sinistro Jr., responsibilities include the registration and preliminary analysis of life insurance documents, ensuring compliance with deadlines and quality standards. Prior roles include Assistente de Sinistro at MetLife, Assistente de Cadastro at Leam Technology Systems, and various customer service positions at companies such as PARLA! Contact Center and AlmavivA do Brasil. José's educational background includes ongoing master's studies in Philosophy from Estácio, a technical course in Insurance Management from Escola de Negócios e Seguros, and a completed secondary education from E.E. Jorge Joulian.