Kathleen Dvorak

Kathleen Dvorak is an experienced customer service professional with a strong background in claims assistance and technical support. Currently serving as a Customer Service Advocate at MetLife since November 2019, Kathleen focuses on helping customers with short-term and long-term claims, as well as FMLA claims, while also mentoring new hires. Prior to this role, Kathleen worked as a Customer Service Representative at Hayneedle.com, assisting customers with order issues and coordinating with vendors. Kathleen's experience at Verizon Wireless spans from 2009 to 2017, starting as a Customer Service Representative and advancing to a Technical Support Expert, where skills included troubleshooting devices and retaining customers at risk of leaving the service.