Metro Credit Union
Dior Elshrafi is a seasoned professional in loan servicing with extensive experience in the banking sector. Currently serving as a Senior Loan Servicing Representative at Metro Credit Union since September 2023, Dior previously held key roles at Salem Five Bank as a Senior Loan Servicing Specialist and at Citizens Bank as a CML Agency Service Specialist, Team Lead, and Senior Loan Operations Analyst. Responsibilities included comprehensive loan agreement reviews and effective communication with stakeholders throughout the loan process. Earlier expertise includes customer service as a Personal Banker at Citizens Bank and a Sales Associate at Na Hoku Jewelers, recognized for exceptional customer service. Dior holds a Bachelor's degree in Business Administration and Management from the University of Jordan, obtained in 2011.