Andy Hoover

Andy Hoover is a seasoned professional in technical writing and customer support, currently serving as a Technical Writer at Metro Nashville Public Schools since April 2019, where responsibilities include editing policy documents, writing software instructions, and creating SharePoint solutions. Prior experience includes roles as Senior Customer Care Consultant at Planview, Inc., and Customer Documentation Manager at LeanKit, where extensive documentation and support expertise were demonstrated. Earlier positions at Aspect Software involved instructional design and technical support, while initial career phases included teaching at St Pius X Classical Academy and writing in public relations and marketing. Andy Hoover holds a Bachelor of Arts in English from Maryville College.