Carol Maness

Carol Maness serves as Customer Support Manager at Metrohm USA since May 2010, contributing to the global recognition of Metrohm as a leading manufacturer of precision laboratory instruments used across various industries. Prior to this role, Carol was Customer Service Manager at Matrix Group Ltd from March 2009 to April 2010, and held a similar position at DHL, DHL Express, and Airborne Express from September 1978 to September 2008, where responsibilities included managing a fast-paced inbound call center, ensuring adherence to quality guidelines, coaching team members, and maintaining schedules.