Karen King

Karen King has over 20 years of experience in customer service and business analysis, currently serving as a Business Analyst at Metrolink since February 2002. Key responsibilities include liaising with school and group travel programs, overseeing refund processes, managing the Quality Service Pledge compensation program, and coordinating budget inquiries with Finance, Budget, and Contracts departments. Previous roles include Communications Coordinator and Customer Service Representative at Metrolink, along with Customer Service Representative positions at Fremont Investment & Loan and Navy Federal Credit Union, where Karen King developed skills in account management and transaction processing.