Diana M.

Diana M. is currently a Rail Traffic Controller at Metrolinx, a position held since December 2021. Prior to this, Diana M. accumulated extensive experience at WestJet from March 2017 to November 2021, serving in various roles including Zone Manager, Guest Service Lead, Customer Service Agent, and Guest Service Ambassador. Responsibilities included overseeing daily operations, managing guest complaints, executing IROP recovery plans, and enhancing the guest experience through personalized assistance and effective problem-solving. Additionally, Diana M. briefly worked as an Operations Agent at Crane Worldwide Logistics in 2021. Diana M. holds a degree from Seneca College, obtained between 2015 and 2017.