Michael Tremblay

Michael Tremblay is an accomplished professional with extensive experience in leadership roles within the transportation and airline industries. Currently serving as the Director of Strategy & Business Planning for Customer Service Delivery at Metrolinx, Tremblay provides operational leadership to GO Transit and UP Express contact centers and stations. Prior to this role, Tremblay held senior positions at Air Canada Rouge and Air Canada, focusing on employee and labor relations, contact center management, strategy development, and customer experience enhancement. Tremblay possesses an MBA from Queen's University and a Bachelor of Engineering from Dalhousie University.