MetroPlus Health
Romana Fedoseeva is a skilled professional with extensive experience in customer service management within the healthcare sector. As the Manager of Customer Success at MetroPlusHealth since April 2024, Romana has demonstrated leadership capabilities. Prior roles include Assistant Director of Customer Service at Advance Care Alliance New York, as well as various positions at MetroPlus Health Plan and Healthfirst, where Romana developed expertise in care management and client relations. Educational qualifications include a Master’s Degree in Sociology with a focus on Gender Studies from the University of New Orleans, LA, and a Bachelor’s Degree in Journalism from Taras Shevchenko National University of Kyiv. Additionally, Romana is a Fulbright scholar and has a background in journalism from the Ukrainian Newspaper.