Shaneell Burton Colvin

Shaneell Burton Colvin is a seasoned professional with extensive experience in customer experience operations and healthcare management. Currently a Specialist in Customer Experience Operations at MetroPlusHealth, Shaneell excels in membership recertification, enrollment support, and process improvements. Prior roles include Social Media Ambassador for NYCHHC, Care Management Associate at Managed Long Term Care, and Quality Management Outreach Specialist, highlighting a strong background in patient care coordination and member retention strategies. Shaneell has also held positions as a Customer Experience Specialist at Fair Market Health and a Quality Assurance Associate at True Care Home Care, showcasing skills in data analysis, quality assurance, and customer advocacy. Academic qualifications include a Bachelor’s degree in Sociology from Stony Brook University.