MTA
Jason Ortiz is a Computer Support Analyst at New York City Transit since June 2016, specializing in onboarding processes, ticketing system management, and report analysis. Prior experience includes roles in IT helpdesk support with RenewJerseyStronger, providing technical support for over 250 users, and various IT positions at KPMG US, Yeshiva University, and TMG Health, focused on desktop support and troubleshooting. Additionally, Jason has experience in customer service management at Walmart and as Store Manager at Kelly Photo Lab. Jason holds a diploma in Accounting from Monroe University and has foundational education from Dodge Vocational High School.
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MTA
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The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut. The MTA comprises six agencies: MTA New York City Transit, MTA Bus Company, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges and Tunnels, and MTA Construction & Development.