Jonathan Joa

Jonathan Joa is a Customer Service Specialist at the Metropolitan Transportation Authority since December 2021, where responsibilities include crafting customer messaging using data from various sources and forecasting service delays. Previously, as a Data Analyst at the same organization, Jonathan utilized Python algorithms and SQL to analyze train operator performance, resulting in significant time reductions on subway lines. Jonathan's earlier experience includes serving as a Teaching Assistant at the University of Massachusetts Amherst, where assistance was provided in mathematical concepts, and completing an Analyst Internship at the Metropolitan Transportation Authority, which involved collaboration on station facility plans and cost-saving proposal analyses. Jonathan holds a Bachelor of Science in Mathematics and Statistics from the University of Massachusetts Amherst and an Associate's degree in Liberal Arts from Bard College.