Shana Ricketts

Shana Ricketts has extensive experience in human resources and pension administration, having worked at the New York City Transit Authority and the New York City Employees' Retirement System. As a Senior Pension Analyst, Shana manages pension files, facilitates retirement processes, and provides information to employees. Shana has also streamlined processes, created procedural manuals, and implemented quality control measures. With a background in MBA and a Master's degree in Human Resources, Shana brings a wealth of knowledge and expertise to their roles.