Jayakrushna Mandal

Jayakrushna Mandal possesses extensive experience in customer service, commercial support, and business analytics within the mining, minerals, and construction industries. Currently serving as Head of Customer Service, Commercial Support & Analytics for Metso in the Middle East, India, and Turkey, significant accomplishments include a 23% increase in service business and enhanced customer satisfaction evidenced by a 56% rise in Net Promoter Score. Previous roles at Metso Outotec and Outotec involved driving business growth through strategic analysis, implementing effective operational processes, and optimizing service delivery. A background in mechanical engineering and a PGDM from the Indian Institute of Management, Calcutta further complement expertise in managing complex operational environments and leading cross-functional teams.