Misty Nieser

Misty Nieser has a diverse work experience spanning over two decades. Misty began their career with Qwest Communications as a Customer Service Agent, handling emergency calls and customer inquiries. Misty later worked as a Landline Screening Consultant, resolving phone-related issues and scheduling repairs. Additionally, Misty served as a Wireless Technical Support representative, troubleshooting network and mobile broadband problems.

In 2010, Misty joined eBay as a Top Customer Care Representative, providing support to the platform's high-value clients and assisting with internet troubleshooting and site navigation.

From 2011 to 2014, Misty worked at inContact as a Customer Support Advisor, where they assisted small, mid-market, and strategic customers with contact center management, offering solutions and guidance.

Later, Misty joined MetTel in 2014, first as a Customer Care Representative and later as a Dedicated Agent Care Representative. In 2015, they were promoted to Manager of Mobility Care, responsible for overseeing account managers and customer service representatives. From 2019 to 2021, Misty worked as a Director of Mobility Success at MetTel, coordinating product management efforts, managing communication between various teams, and ensuring training and development. Currently, they hold the position of Director of Mobility Success – Products and Training, where they continue to contribute to the company's success.

Overall, Misty has gained extensive experience in customer service, technical support, and management roles, showcasing their versatility and dedication throughout their career.

Misty Nieser attended Salt Lake Community College from 2009 to 2011. Prior to that, they completed their high school education at Bingham High School from 1996 to 1999. In addition, Misty obtained certifications in "Developing Your Emotional Intelligence" and "Managing Up, Down, and Across the Organization" from LinkedIn in 2019.