Marília Sousa

Marília Sousa has three years of work experience. In 2021, they worked as a Customer Success at meutudo., where they were responsible for products and activities related to credit consignment, portability requests, new loans, and card benefits for INSS members, as well as anticipatory withdrawals with and without insurance for FGTS members and new loans for members of the Auxílio Brasil program. Marília used Livechat, Bootmaker, Twillo, and Backoffice tools to provide personalized and humanized customer service. In the same year, they were an intern in Human Resources at I9 soluções serviços de telefonia LTDA, where they assisted in the screening of resumes, the selection process, and the development of profile tests for candidates, conducted meet meetings with candidates during the selection process, sent feedback, and updated the results spreadsheets. Marília used Whatsapp, Google meet, forms, and spreadsheets. In 2017, they worked as a CallCenter at Liq, where they were responsible for receptive customer retention. Marília used Sibel, Front, and Tclock tools.

Marília Sousa is currently enrolled in Universidade Paulista, where they are pursuing a degree in Gestão de Recursos Humanos. Marília began their studies in 2021 and is expected to graduate in 2023. In addition to their degree, Sousa has obtained certifications from Sebrae, Escola Conquer, and Escola Conquer. These certifications include Customer Success: como conquistar e manter clientes, PNL, Excel Básico, and Inteligência Emocional 2.0, which they obtained in August 2022, July 2022, June 2022, and June 2022, respectively.