Vanessa Madalena Crestejo

Vanessa Madalena Crestejo, MBA, is an experienced marketing and customer insights professional currently serving as Assistant Global Marketing Manager and Assistant Customer Insights Manager at MGM MACAU since December 2019. With a strong background in market research, competitive intelligence, and customer experience enhancement, Vanessa has successfully led various initiatives including internal mystery shopping programs and comprehensive service audits. Previous roles include Senior Customer Insights Analyst and Customer Insights Analyst at MGM MACAU, where notable achievements included receiving the "Golden Lion Award" for exemplary performance. Additional experience spans positions in financial operations, music journalism, property management, and academic research. Vanessa holds a Bachelor of Arts in Business Administration with a focus on Management Information Systems from Washington State University and a Master of Business Administration from the University of Macau.