Samia Ahmed

Samia Ahmed is a seasoned IT professional with extensive experience in technical support and customer service. Currently serving as a Service Desk Analyst at Micro Strategies Inc., Samia previously held roles including Help Desk Support Specialist at IT BY DESIGN and Help Desk Technician Level II at ICM TECH GROUP, where responsibilities included managing user assistance requests and utilizing active directory for user account management. In addition to technical roles, Samia has demonstrated leadership and sales expertise as a Mobility and Tech Sales Supervisor at Staples and an Assistant Store Manager at Dunkin' Brands, along with experience in retail sales at New York & Company. Samia's diverse background reflects a strong commitment to delivering exceptional service and enhancing operational efficiency.