Morgan Malone

Enterprise Client Success Manager at Micronotes

Morgan Malone's work experience begins in 2015 as a Certified Nursing Assistant at O'Neill's HealthCare, where they worked from May 2015 to June 2016. In 2017, they transitioned to Apple as a Technical Expert until April 2021. They then briefly held a Lead position at Apple in 2021. From April 2021 to July 2022, Morgan worked as a Client Success Associate at PipelinePlus before being promoted to Client Success Manager and staying with the company until May 2023. Currently, Morgan is working as a Client Success Manager at Micronotes.ai starting in May 2023, with no specified end date.

Morgan Malone attended Kent State University from 2015 to 2019, where they pursued a degree in Communication, with a focus on Interpersonal and Social Skills.

In addition to their formal education, Morgan has obtained various certifications. In 2022, they completed the following courses from LinkedIn: "Improving Your Leadership Communications," "UX Design: 1 Overview," "Leading When You're Not in Charge," "The Five Most Important Questions You Will Ever Ask About Your Organization (Blinkist Summary)," "Articulating Your Value," "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," "Engagement Preparation Best Practices for Customer Success Management," "Essential Lessons for First-Time Managers," "Get Promoted Faster: Act Like a Leader," "How to Be Both Assertive and Likable," "How to Be a Good Mentee and Mentor," "How to Talk to Anyone (Blinkist Summary)," "How to Train Your Brain for Maximum Growth," "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)," "Influencing Others," "Onboarding and Adoption Best Practices for Customer Success Management," "Training Your Mind to Overcome Pressure and Underperformance," "Be the Manager People Won't Leave," and "Digital Body Language."

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Timeline

  • Enterprise Client Success Manager

    May, 2023 - present