MicroPact
Naisargi Shah is a skilled Business Analyst with experience at MicroPact, WAM Industries, and the University of Toronto. At MicroPact since July 2018, Naisargi has effectively managed and resolved client issues in production and test environments, maintaining client satisfaction through regular review meetings and performance tracking. During the tenure at WAM Industries from April 2016 to June 2018, responsibilities included the creation of business requirement documents, process flow documentation, and collaboration with external vendors for application integration. Naisargi's internship at the University of Toronto provided foundational knowledge in SDLC methodologies, requirements gathering, and process improvement. Education includes a Business Analyst degree from the University of Toronto, additional certifications in Oracle SQL Developer, Project Management, and further studies at Harvard Extension School and York University.
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MicroPact
MicroPact was founded in 1997 with the goal of empowering large-scale enterprises to take control of their information through accelerated access to critical data. Today MicroPact's Unified BPM platform for Case and Business Process Management, entellitrak, is used by more federal agencies than any other BPM product.MicroPact's growthand achievements have been recognized with numerous awards. Our high standards for service excellence and customer support have remained consistent throughout our company's history. We know our success starts with yours.Learn more about our Business Process Management & Case Management software entellitrak at www.micropact.com.