Nomsa Nyathi has extensive experience in the hospitality and IT support sectors, currently serving as the Opera Support and Escalation Supervisor at Micros South Africa (Pty) Ltd since March 2011. In this role, responsibilities include managing major incidents for clients and supervising the support desk. Previous positions include Hospitality Consultant at Micros South Africa, Front Office Supervisor at Sheraton Pretoria Hotel, and Front Office Supervisor at Court Classique Hotel, where duties encompassed client support, reservations management, and operational coordination. Nomsa is pursuing a BCom in Information Technology at MANCOSA and holds a degree from Tshwane University of Technology, complemented by foundational education from Belfast Academy High School.