Part-time Contact Center Rep 2

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits.  As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. 

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. We are looking for someone who possesses proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers. Are you ready to be a part of a team that exceeds member expectations every day? 

What You'll Do 

At Mid American Credit Union a Contact Center Representative 2, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to our members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience. You will deliver exceptional member service through inbound and outbound channels (phone, email, chat, text, etc.…) while successfully servicing and selling Mid American Credit Union products and services to our members.

Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!

Member Relations

• Perform inbound and outbound member servicing activities in a professional, accurate, courteous, friendly and timely manner to ensure the member's need are met.

• Demonstrate patience, respect and empathy when dealing with members and co-workers.

• Confidently present solutions and perform inbound and outbound onboarding and sales activities to fit members' needs.

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Member Resolution

• Individual will excel in listening to the members needs while finding solutions that best help meet the member’s needs.

• Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union.

• Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution.

Cultural Responsibilities

Be committed to being part of the Mid American team! Show commitment to learning and growth.  Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.  Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done 

• Education - High School Diploma or GED required
• Experience  - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

What You'll Love About Us

• A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations.
• Work that Stays at Work. Genuine work/life balance served here!
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match.
• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar