Soleil Clayborn

Soleil Clayborn currently serves as a Technical Support Representative at MiTek, excelling in managing the escalation lifecycle and achieving a 90%+ first-contact resolution rate. Previously, Soleil accumulated extensive experience at Apple in various roles, including Technical Expert and Lead Genius, where leadership in technical support and client relationship management was demonstrated. Notably, Soleil led teams that resolved complex technical issues for business clients while maintaining high customer satisfaction scores. Additional roles include a Supervisor at Trader Joe's, a Junior System Administrator at Per Scholas, and an Underwriting Assistant at State Farm®, where operational efficiency and technical skills were enhanced. Soleil is currently pursuing an Associate of Arts and Sciences degree in Design and Applied Arts at Georgia State University.