Barry Overton has worked in customer service and support roles at Microsoft for several years, handling various aspects of customer experience and support within different teams. Barry currently works as a Customer Success Manager at MileIQ, where Barry manages support agents and collaborates with the product group to enhance customer support within the Microsoft ecosystem. Barry has a strong focus on improving the customer experience through quality programs and driving process changes to create a better overall service standard.
October, 2016 - present