Susan Agostino

Susan Agostino possesses extensive experience in client support and customer success roles across various organizations. Currently serving as a Client Support Specialist at Milestone Inc. since November 2025, Susan previously held multiple positions at Forrester, including Sr. Customer Success Specialist and Customer Success Specialist II, focusing on driving customer-centric strategies for business and technology leaders. Prior experience includes serving as Client Operations Manager, Client Success Manager, and Business Development Manager at SiriusDecisions, where Susan engaged with C-Suite leaders and enhanced client retention rates. Additional roles include Senior Sales Account Executive at Datto, Senior Account Manager at Connection, Senior Inside Sales Account Manager at TechDepot, and Higher Education Account Manager at MicroWarehouse. Susan holds a Bachelor's Degree in Communications from The Ohio State University and has an undergraduate degree in Communications from Roger Williams University.