Hasan Jaffrey

Hasan Jaffrey is an experienced IT professional currently serving as the Service Desk Operations Manager at Milestone Technologies, Inc. since October 2017, with a strong focus on managing IT service operations for Uber Technologies Inc. Responsibilities include supervising the L1 IT Service Desk team, driving process improvements, and ensuring compliance with key performance indicators. Previous roles at Uber also encompassed technical lead and support positions, as well as project management for IMAC initiatives. Prior to this, Hasan held management and technical roles in the hospitality and IT sectors, demonstrating a diverse skill set in both operations and customer service. Hasan holds a Bachelor of Science in Geology from Karachi University, completed in 2016.