Karla Banaag

Karla Banaag is a seasoned professional with extensive experience in service delivery and operations management. Currently serving as a Senior Service Delivery Manager at Milestone Technologies, Inc., since April 2018, Karla oversees service delivery across multiple client programs, focusing on maintaining client satisfaction and optimizing operations. Previous roles at Accenture included Operations Lead and Quality & Training Lead, managing large teams and driving operational excellence. Karla's career began in customer service and sales at Verizon Wireless and Outback Steakhouse, where strong performance and leadership skills were consistently recognized. Karla holds educational credentials from California State University - East Bay.