Michael Allan

Michael Allan has a diverse work experience spanning various roles in the IT and customer service fields. Michael began their career as a Client Care Representative at Bell Mobility, where they provided support, resolved inquiries, and trained new hires. Michael then advanced to become a Learning and Development Instructor, managing the performance of new hires and implementing effective coaching strategies. As a Training Manager, they led the certification program for trainers and facilitated the training of merger employees. Later, they served as a Partner Operations Hiring/Training Manager, overseeing recruitment and establishing call centers in multiple locations. At Apple, Michael worked as a Genius, offering technical support and solutions to customers. Most recently, they joined Milestone Technologies, Inc. as the EMEA & Canada IT Service Desk Lead at Uber, where they manage a remote team and optimizes technical support operations. Additionally, they have experience as a Technical Field Operative and IT Field Technician at Uber, providing on-site and remote support.

Michael Allan completed their education in a chronological manner. Michael attended Ryerson University from 2016 to 2018, where they obtained a degree in IT Project Management. In 2017, they also completed a program in Front End Web Development at Bit Maker. Additionally, in 2009, they obtained a certification in Adult Learning Principles from Friesen, Kaye and Associates. Michael holds additional certifications, including Apple Certified Macintosh Technician (ACMT) from Apple, obtained in 2013, and another certification in Adult Learning Principles from Friesen, Kaye and Associates, obtained in 2009.