Ricardo Rosal

Ricardo Rosal possesses extensive experience in IT service management and technical support, currently serving as Service Desk Operations Manager at Milestone Technologies, Inc. since October 2020. In this role, Ricardo manages a global 24/7 team of IT Service Desk Technicians, focusing on continuous improvement through training and quality checks, while also handling escalations and collaborating with clients on projects and process updates. Prior to this, Ricardo contributed as an Information Technology Field Technician at Experis/Manpower Group, where responsibilities included troubleshooting hardware and software issues and provisioning endpoint devices. Additionally, Ricardo has experience as a Data Analyst at TaskUs Philippines, where duties involved data management and support for sales operations. Education credentials include a degree in Information Technology from Cavite State University.