Koffi Ganke

Koffi Ganke is an accomplished Global Service Desk Operations Manager at Siemens Gamesa since 2020, with extensive experience in IT service management. Previously, Koffi served as Global Service Desk Manager at TLScontact from 2013 to 2020, where responsibilities included managing ITIL-aligned incident, request fulfillment, and problem processes to enhance customer satisfaction. Koffi's expertise extends to roles such as IT Incident & Change Manager, where timely resolution of technical issues was prioritized, and as IT Application Specialist for Africa. A freelance Project Manager and Business Planner further demonstrate Koffi's versatility, alongside earlier positions such as Management Associate and Contact Center Supervisor at TLScontact and Unik Corporation. Koffi holds an MSc in Accounting and Finance from the University of Dundee and advanced diplomas in Business Management from the Association of Business Executives (ABE), UK.