Joanne Ocello

Joanne Ocello has worked in a variety of roles throughout their career. Joanne began in 2002 with various companies before joining Hotel Connections in 2012. There, they served as an Account Manager and later as a Senior Account Manager, focusing on training, contract administration, and onboarding of new properties. In 2019, Joanne joined TA Connections as the Director of Client Services, where they oversaw a team and worked on maximizing client savings. In 2022, they moved to innRoad as the Director of Client Services, leading teams responsible for post-sales services. Currently, Joanne is the Director of Client Experience at Millennial Specialty Insurance, where they strategize client onboarding and retention and manages a team to meet targets.

Joanne Ocello earned a Certificate of Hospitality & Tourism Management from Florida Atlantic University in the year 2020. Prior to that, they obtained a Bachelor's degree in Business Management from Cabrini University in the year 1998. Furthermore, they have obtained several additional certifications on LinkedIn, including "Nano Tips for Effective Collaboration with Lorraine Lee" in September 2023, "Body Language Essentials for the Working Professional" in July 2023, "Executive Presence: Tips for Women" in November 2021, "Cultivating Mental Agility" in November 2020, "Holding Yourself Accountable" in November 2020, and "The Six Morning Habits of High Performers" in October 2020.