Millennium1 Solutions is now NTT Business Process Outsourcing. Please visit our new company page https://www.linkedin.com/company/ntt-bpo

NTT Business Process Outsourcing is a purpose built and performance driven Customer Experience Management organization, delivering end-to-end solutions that support the complete customer journey and lifecycle. We’re here to enable the connected future. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. 

Through an early engagement and outside-in, outcomes-based approach we help our clients design and deploy the right technology environment, to unlock and enable organizational CX strategy execution. Our Managed Service offering, which includes fully outsourced Contact Center operations, as well as targeted support services such as Managed Quality Assurance, Workforce Management, and Managed Analytics, allows our clients to optimize CX delivery outcomes while protecting revenue and improving profitability.

As relentless innovators, we also leverage our dedicated Business Insights and Analytics practice – SmartCX – to understand customer behaviours and preferences, allowing us to continually optimize and improve CX delivery, increase operational efficiency, and improve customer retention and loyalty. 

Our head office is located in Toronto, Ontario, Canada, with additional offices in Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth, Edmundston, and Montreal.  We also have an offshore captive facility in Manila.


Outsourcing

Call Center

Millennium 1 Solutions

Christine Barr

Ron Goodwin

Poya Fallahi

Michelle Varkel

Hamilton Maguire

Patricia Yim

The Finance and Risk Analysis team at NTT Business Process Outsourcing plays a critical role in safeguarding the company's financial integrity and operational stability. This team conducts thorough risk assessments, financial analyses, and credit evaluations to identify potential threats and opportunities. By leveraging data-driven insights, they ensure effective financial management, optimize resource allocation, and support strategic decision-making to enhance overall organizational performance.

Finance and Risk Analysis

Finance and Risk Analysis

About

Team members