Mark Johnson

Mark Johnson, CCXP has extensive work experience in various leadership roles in the technology and business management software industry. Mark is currently the Vice President of Client Services at Millennium Systems International, where they are responsible for providing innovative and powerful business management software to the beauty and wellness industries. Prior to this, Mark served as the Director of Business Support at Millennium Systems International, where they played a key role in educating owners and managers on key growth indicators and promoting business growth.

Before joining Millennium Systems International, Mark held the position of Director of Operations at Tele-Data Solutions, a technology company specializing in IT services and Unified Communications VoIP systems. Mark was responsible for all company operations, including strategic direction, implementations, support, and development of business applications.

Mark also gained experience at All-In-One Network Solutions, Inc., where they served as the Director of Client Services and later as the Managed Services Coordinator/Support Engineer. In these roles, they managed client networks, hired and trained support personnel, and contributed to escalated support tickets. Mark also worked on procuring new support contracts and renegotiating existing contracts and services.

Furthermore, Mark is an Advisory Board Member at Seton Hall University, where they provide valuable insights and guidance. Overall, Mark's career highlights their expertise in client services, business support, operations management, and IT services.

Mark Johnson, CCXP, holds a Bachelor of Science in Business Administration degree with a focus on Management Information Systems from the University of Hartford. Mark obtained this degree, although the specific start and end years are not provided. In addition to their education, Mark Johnson has obtained various certifications related to customer experience. Mark is a Certified Customer Experience Professional (CCXP) through the Customer Experience Professionals Association (CXPA), which they obtained in June 2023. Mark also holds the certification of Fundamentals of Commercial & Contract Management (CCMA) from the World Commerce & Contracting, obtained in June 2021. Furthermore, Mark Johnson is a Professional Member of the CXPA, a designation they achieved in June 2019.